Shipping policy
Shipping Policy
Thoughtful Fulfillment, Fresh to Your Door
At TrustPureCoffee, each order is prepared specifically for the customer who placed it. Our coffee is handled through a roast-to-order fulfillment process, so your order may take a little time to prepare. We believe it is worth the wait.
How Your Order Is Processed
When you place an order, it is sent to our fulfillment partner and imported into the fulfillment system after payment has cleared. Your order then enters the production queue.
Orders in the queue are processed each business day for the following day’s roast. During this process, labels are prepared, coffee batches are planned, and packages are filled. Orders are then collected by the shipping carrier assigned to the shipment.
Because each order is prepared individually, the package and carrier may vary depending on what is best for that order. Available carriers may include USPS, UPS, and FedEx.
Processing and Delivery Times
Orders generally require 2–5 business days to process and ship. After the carrier receives your package, delivery generally takes an additional 1–5 business days, depending on the destination and carrier route.
Orders placed near a carrier pickup time may ship on the next business day. Processing may take longer during holidays or periods of unusually high demand.
These timeframes are estimates, not guarantees. Total delivery time depends on the day your order is placed, the production schedule, carrier pickup timing, and the destination.
Expedited Shipping
Expedited shipping is not available at this time. Our coffee is prepared specifically for each order, and our shipping expectations are based on careful production rather than expedited warehouse shipment.
Tracking Information
Tracking information may appear before the carrier has completed its first scan. If your tracking status shows “pre-shipment,” please allow time for the carrier to receive and scan the package.
If tracking does not update after a reasonable period, please contact us with your order number so we can review the shipment status.
Shipping Availability
TrustPureCoffee currently ships within the United States only. International shipping is not available at this time.
Order Changes
If you need to request an order correction, contact us as soon as possible with your order number and the details of the requested change. Once an order has been fulfilled or shipped, it may no longer be possible to modify it.
Questions About Shipping
If you have a question about your order, please contact TrustPureCoffee with your order number and a clear description of the issue. We will work with our fulfillment partner to help resolve the matter as quickly as possible.
Email: [Add your TrustPureCoffee customer-support email address here]
Important Note
Shipping and processing times are estimates and may vary. By placing an order, you acknowledge that your coffee is prepared specifically for your order and that this process requires time. Our goal is to deliver coffee prepared with care and ready for your daily ritual.
Last updated: August 2026