Refund policy
Return & Resolution Policy
We’re Here to Help Make It Right
At TrustPureCoffee, we want every order to arrive as expected. Because our coffee is prepared specifically for each order, we do not ask customers to send coffee back. If something goes wrong, please contact us and give us the opportunity to help resolve it.
Our approach is simple: if we make the mistake, we will take responsibility and work with you toward a prompt solution.
If We Make a Fulfillment Error
If your order arrives with the wrong coffee, wrong grind, incorrect label, or another fulfillment mistake, please contact us as soon as possible with your order number and a description of the issue. Photos may be helpful for identifying the problem.
We will review the order with our fulfillment partner and arrange a replacement when appropriate. When the issue is caused by fulfillment, the replacement coffee and applicable replacement shipping are handled through the fulfillment process. We will do our best to move the corrected order forward promptly.
If There Is a TrustPureCoffee Order Error
If an order contains incorrect product information, an incorrect shipping address entered at checkout, or another customer-side or website-information error, please contact us anyway. We will help explain the available options and work with you on the best next step. Replacement costs and shipping charges for these situations may be the customer’s responsibility.
Before completing checkout, please review the selected product, size, grind, quantity, shipping address, and contact information carefully.
If a Package Is Damaged, Lost, Stolen, or Marked Delivered but Not Received
Please contact us with your order number and details as soon as possible. Depending on the situation, we may help investigate the carrier issue, support a carrier claim, or arrange a replacement.
For carrier-related or other issues outside the control of both the customer and TrustPureCoffee, shipping costs may be the customer’s responsibility. Under our fulfillment partner’s policy, the coffee portion of an eligible replacement may be covered up to $25.00.
Coffee Returns
Please do not mail coffee back to us. For food-safety and product-quality reasons, returned coffee cannot be placed back into inventory and must be discarded. We will focus on resolving the issue through communication and, when appropriate, a replacement order.
How Replacement Orders Are Handled
When a replacement is needed, we may create a new order so the corrected product can enter the fulfillment process. We may ask for your original order number, the replacement order number, photographs, and a clear description of the issue.
Once the replacement is processed, we will provide tracking information when it becomes available.
Order Changes and Cancellations
If you need to change an order, contact us immediately. Orders move into production quickly, and changes may not be possible after an order has been fulfilled or shipped. Changes made in Shopify do not automatically change an order that has already entered the fulfillment partner’s system.
Contact Us First
If you are unhappy with your order or believe something went wrong, please contact us before assuming that the issue cannot be resolved. We are here to listen, investigate, and help find a fair solution.
Email: trustpurecoffee@outlook.com
Please include your order number and a short description of the issue so we can assist you efficiently.
Important Information
This policy describes our general approach to order issues and replacements. It does not limit any rights you may have under applicable consumer-protection law. TrustPureCoffee may update this policy when our fulfillment procedures, shipping arrangements, or legal requirements change.
Last updated: August 2026